Figure 1.5 Heart-Based Relations

Dimension 5: Communication and Voice

Communication is a purposeful activity to express and share an idea, information, or collective vision. The exchange intends to inform, motivate, or inspire. Accuracy and transparency are figural attributes of trusted communication. If a message has changed due to unexpected issues, people need to be informed, especially if what has changed contradicts what was previously communicated. In professional venues, we may need to change our minds based on new information, but we must be able and willing to explain why the change was necessary. (Figure 1.6)