Conclusions

The muscles of a skillful change effort must be complemented by the eyes, ears and mind of careful planning and evaluation—by thoughtful pre-mortems, post-mortems (and mid-stream mortems). Otherwise, the change effort becomes a sightless and mindless force that unintentionally destroys people and organizations. Frankenstein monsters are often created by those well-meaning agents of change and optimists who are insensitive to change curves and their implications. _____________________

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